Support

 

At Minesoft support we pride ourselves on offering a fast,

responsive and personal customer service.

Our main UK Helpdesk is backed up by a strong team of local support in the USA, Germany, Japan,India, Israel, China and across the world, to ensure we meet the needs of our global client base.

Email Customer Services – Send an email to Customer Services
Contact Us – Find your local Minesoft Support contact

TouchBase Newsletter – Our bi-annual newsletter is packed with information on the latest product enhancements and other Minesoft news, available to all our clients. Contact us now if you have not received the latest newsletter, or to request digital back copies.


Demonstrations

Any of our products can be demonstrated to an individual or to a group, either via an online meeting without having to leave your office, or a visit. Free Trial periods are also offered to give you a chance to evaluate whether a product meets your needs.

If you would like to organise a demonstration and free trial, please contact us now.


 Trainingcs_rep

Minesoft Support provides ongoing support and training for all our products and services.

Training sessions can be arranged to be held online or at your place of work. Our experienced trainers will tailor the seminars to your specific requirements.

PatBase users can also choose to attend one of our regular training courses held throughout the year, either

in London or at a training venue in Europe, USA or Japan. Training is offered in other countries – please contact Support for further information.
For details of courses currently scheduled, please click here.


PatBase Support

 

PatBase clients are assured of outstanding support that includes:

  • Online reference guides, searchable Help Files and User Manual accessible when logged in
  • Video tutorials and case studies for best practice searching
  • Tailored Training Courses either online, at the client site, or at our offices
  • Email or Telephone our Helpdesk: you can rely on a fast and thorough response