At Minesoft we pride ourselves on offering a fast, responsive and personal customer support.

Our main UK Helpdesk is backed up by a strong team of local support in Europe, North America and Asia to ensure we meet the needs of our global client base.

Minesoft’s clients are assured of outstanding support that includes:

• Online reference guides, searchable Help Files and User Manual accessible when logged in

• Video tutorials and case studies for best practice searching

• Tailored Training Courses either online, at the client site, or at our offices


Any of our products can be demonstrated to an individual or to a group, via an online meeting or face to face. Free Trial periods are offered to give you a chance to evaluate whether a product meets your needs.

If you would like to organise a demonstration and free trial, please contact us now.


Minesoft Support provides ongoing support and training for all our products and services.

Training sessions can be arranged to be held online or at your place of work. Our experienced trainers will tailor the seminars to your specific requirements.

PatBase users can attend one of our regular training courses held throughout the year, either in London or at a training venue in Europe, USA or Japan. Training is also offered in other countries – please contact Support for further information. For details of courses currently scheduled, please click here.

PatBase Webinars

Minesoft Support provides monthly training webinars, covering topics such as: Citations, Analytics, Legal Status, building a comprehensive search strategy, and more…

The sessions are recommended for both new and experienced users, looking to make the most out of their subscriptions.

To register for a free PatBase and PatBase Express training webinar today, click here.

TouchBase Newsletters

Our bi-annual newsletter is packed with information on the latest product enhancements and other Minesoft news, available to all our clients. Contact Us to receive the latest newsletter, or to request digital back copies.